Please retain this Care Plan and your original sales receipts for the Covered Item and keep in a safe location as you will need to produce them at the time of requesting the Service.

To request a service, you should contact onlineassist@secrets-shhh.com or your local store and ensure you have your receipt and copy of the correct Plan.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.The Services provided under this Care Plan in no way limit your existing rights under Australian Consumer Law.

This Care Plan begins on the date that you purchase this Care Plan and continues until either 5 years or 10 years after the purchase date of this Care Plan (depending on which Care Plan you purchase), or until the aggregated value of the Services you receive under this Care Plan is equal to the price that you paid for the Covered Item, whichever happens first.

Care Plans cannot be purchased in respect of any items purchased more than 30 days beforehand.

At the end of the term and at your request, Secrets Shhh may, but is not obliged to, enter into a further Care Plan in respect of the Covered Item.

You may cancel and obtain a full refund of the purchase price of this Care Plan within 30 days of purchase of this Care Plan, provided that you have not claimed any Services under this Care Plan.

No refunds of all or any of the cost of this Care Plan will be made after the end of this 30 day period.

The value that you receive for each of the Services specified under this Care Plan will be determined by the then-current price for that Service, as set by Secrets Shhh. We may change Service prices, at our discretion, without notifying you. The value of the Services covered under this Care Plan is limited to the price paid for the piece of jewellery the Plan covers.

Secrets Shhh’s total aggregate liability under or in relation to this Care Plan is the purchase price of the Covered Item. This means that if the total value of all authorised Services under this Care Plan is equal to or more than the purchase price of the Covered Item, then we will have met all our obligations under this Care Plan and no further claims can be made under this Care Plan and this Care Plan will be at an end.